SynVoice AI

Refunds & Cancellation

Effective 22 September 2026 · Version 2026-09-22

Draft — legal review pending. This document is our current working policy, written to match how SynVoice AI actually works today. It has not yet been reviewed by a lawyer and may change; we'll update the version date when it does.

SynVoice AI sells digital credits that are added to your account as soon as you pay. This page explains when you can cancel and when you can get your money back.

1. What you are buying

Credits are delivered instantly to your account and used to run our tools. Nothing is shipped. Because the service is delivered digitally and credits can be used immediately, refunds are limited to the cases below.

2. Cancelling a monthly subscription

  • Cancel any time on the Billing page. Future renewals stop; you will not be charged again.
  • You keep the credits already added, until they expire (12 months after they were added). We do not refund the month that has already been charged, except in the cases in section 3.
  • If a renewal payment fails, the subscription is paused by our payment provider and no credits are added until you pay or subscribe again.

3. When we refund

  • Duplicate or wrong charge. If you were charged twice, or an incorrect amount, we refund the extra amount in full.
  • Credits not delivered. If you paid successfully but the credits were not added and we cannot add them, we refund the payment in full.
  • Unused purchase, within 7 days. If you paid for a plan or top-up and have used none of its credits, you can ask for a refund within 7 days of the payment.
  • Charged after cancelling. If a subscription renewed after you cancelled it, we refund that renewal in full.

4. When we don't

  • Credits you have already used, or credits that expired after 12 months.
  • Dissatisfaction with how a voice sounds or with the accuracy of a transcript or translation. AI output can vary; try the free credits first.
  • Accounts ended for breaking our Acceptable Use Policy.

A request that fails costs no credits, so there is nothing to refund for it. If credits were taken for a request that failed, tell us and we will restore them.

5. How to ask, and how long it takes

Email support@synvoiceai.com from the address on your account with the date and amount of the payment (or the payment id from your Billing page) and what went wrong. Approved refunds go back to the original payment method through Razorpay or Cashfree; your bank or card issuer normally takes 5–7 working days to show it. Refunding a purchase removes the credits it added.

6. Invoices and GST

Prices are before 18% GST, added at checkout, and every payment gets a tax invoice. A refund includes the GST you paid on the refunded amount.

7. Contact

Synvertix Technologies Private Limited, H No 26, Krishna Reddy Layout, Konappana Agrahara, Electronic City Phase 2, Near Varasiddi Vinayaka Temple, Bangalore, Karnataka 560100. support@synvoiceai.com · +91 97426 56566.